Privacy Policy

This Site and/or this App collect some Personal Data from its Visitors.



Among the types of Personal Data that this Site and/or this App collect, by themselves or through third parties, there are: Cookies, Usage Data, first name, last name and email address.

Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.
The Personal Data may be freely provided by the Visitor, or collected automatically when using this Site and/or this App.
Any use of Cookies – or of other tracking tools – by this Site and/or this App or by the owners of third party services used by this Site and/or this App, unless stated otherwise, serves to identify Visitors and remember their preferences, for the sole purpose of providing the service required by the Visitor.
Failure to provide certain Personal Data may make it impossible for this Site and/or this App to provide its services.

Visitors are responsible for any Personal Data of third parties obtained, published or shared through this Site and/or this App and confirm that they have the third party’s consent to provide the Data to the Owner.




2.1 Methods of processing

The Data Controller processes the Data of Visitors in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

2.2 Place

The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

2.3 Retention time

The Data is kept for the time necessary to provide the service requested by the Visitor, or stated by the purposes outlined in this document, and the Visitor can always request that the Data Controller suspend or remove the data.



Personal Data is collected for the following purposes and using the following services:

3.1 Analytics:

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of Visitor behavior.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Site and/or this App, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: US – Privacy PolicyOpt Out

MixPanel (MixPanel)

MixPanel is an analytics service provided by Mixpanel Inc. Personal Data collected through the App are linked to the identification number of the client or to the identification number of the device through which the App is used.

Personal Data collected: Cookies and Usage Data.

Place of processing: US – Privacy PolicyOpt Out


AppsFlyer is an analytic service for the App provided by AppsFlyer Ltd.

Personal Data collected: Cookies and Usage Data.

Place of processing: US – Privacy PolicyOpt Out

3.2 Contact the Visitor:

Contact form (This Site and/or this App)

By filling in the contact form with their Data, the Visitor authorizes this Site and/or this App to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

Personal Data collected: email address, first name and last name.




4.1 Legal action

The Visitor’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Site and/or this App or the related services.
The Visitor declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.

4.2 Additional information about Visitor’s Personal Data

In addition to the information contained in this privacy policy, this Site and/or this App may provide the Visitor with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

4.3 System logs and maintenance

For operation and maintenance purposes, this Site and/or this App and any third party services may collect files that record interaction with this Site and/or this App (System logs) or use for this purpose other Personal Data (such as IP Address).

4.4 Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.

4.5 The rights of Visitors

Visitors have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.

This Site and/or this App do not support “Do Not Track” requests.
To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.

4.6 Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Visitors on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a Visitor objects to any of the changes to the Policy, the Visitor must cease using this Site and/or this App and can request that the Data Controller remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Visitors.



Personal Data (or Data): Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.

Usage Data : Information collected automatically from this Site and/or this App (or third party services employed in this Site and/or this App), which can include: the IP addresses or domain names of the computers utilized by the Visitors who use this Site and/or this App, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the Visitor, the various time details per visit (e.g., the time spent on each page within the Site and/or the App) and the details about the path followed within the Site and/or the App with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the Visitor’s IT environment.

Visitor: The individual using this Site and/or this App, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refers.

Data Subject: The legal or natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor): The natural person, legal person, public administration or any other body, association or organization authorized by the Data Controller to process the Personal Data in compliance with this privacy policy.

Data Controller (or Owner): Banque Travelex SA

This Site and/or this App: The hardware or software tool by which the Personal Data of the Visitor is collected.

Cookies: Small piece of data stored in the Visitor’s device.



Notice to European Visitors: this privacy statement has been prepared in fulfillment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies.

This privacy policy relates solely to this Site and/or this App.